tag:status.notion.so,2005:/historyNotion Status - Incident History2024-03-28T22:22:41-07:00Notiontag:status.notion.so,2005:Incident/203505152024-03-25T09:32:38-07:002024-03-25T09:32:38-07:00Error editing, saving and signing in Notion<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:32</var> PDT</small><br><strong>Resolved</strong> - Our services are now fully recovered. Our team will be continuing to investigate the cause of the issue.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:43</var> PDT</small><br><strong>Update</strong> - Our engineers are seeing some improvements in the experience but the performance of our services remains degraded.<br /><br />We are actively working to identify the cause of the issue and will continue providing updates as we make progress.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>06:53</var> PDT</small><br><strong>Update</strong> - Please refrain from refreshing your pages in order for your changes to be saved when Notion recovers.<br /><br />Our engineers are trying to identify the cause of this edit/save issue and are currently working on a fix. We will share additional updates as soon as we can.<br /><br />In addition, some users may also be temporarily unable to log in but we are working on a fix.<br /><br />Thank you for your patience.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>05:54</var> PDT</small><br><strong>Investigating</strong> - Notion is encountering issues saving changes. Our engineering team is currently investigating this issue and we will share updates as soon as possible.</p>tag:status.notion.so,2005:Incident/203263232024-03-22T03:28:38-07:002024-03-22T03:28:38-07:00Error saving pages and edits in Notion<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>03:28</var> PDT</small><br><strong>Resolved</strong> - On March 22nd 2024 between 1:00AM PDT - 2:45AM PDT, Notion was experiencing a systemwide outage preventing users from saving pages and making edits. This also affected access to Notion and edits through our Public API.<br /><br />Our engineering team identified an issue with a bottleneck in our server traffic which caused service degradation. We reset the affected services to resolve this issue and restore this functionality.<br /><br />We are continuing to review this issue and working to prevent recurrence of this problem.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>03:06</var> PDT</small><br><strong>Monitoring</strong> - Our engineers have reset the affected services and users can now save and edit pages in Notion as normal.<br /><br />We are monitoring the situation to ensure this issue does not reoccur and will share further updates when this issue is definitively resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>02:15</var> PDT</small><br><strong>Identified</strong> - Our engineers have identified the cause of the issue and are working to restore service for all users.<br /><br />We are seeing some improvements and will share more updates as soon as possible as we get closer to a full resolution.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>01:41</var> PDT</small><br><strong>Investigating</strong> - Notion is failing to save pages and edits due to a system error. Our engineering team is fully focused on resolving the issue and we will share updates as soon as possible</p>tag:status.notion.so,2005:Incident/203195082024-03-21T08:57:48-07:002024-03-21T08:57:48-07:00Notion Calendar Errors and Delays<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>08:57</var> PDT</small><br><strong>Resolved</strong> - On March 20, 2024 between 11:00pm PDT and March 21, 2024 at 07:51am PDT, we experienced a problem with Notion Calendar which led to reduced performance and errors for end users.<br />Our engineering team identified the problem and applied a fix to resolve this and restore the service to a regular working state.<br />We’ll continue investigating the root cause and work to prevent recurrence, and we apologize for the inconvenience.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:39</var> PDT</small><br><strong>Monitoring</strong> - Our team has implemented a fix for this issue and we're seeing an improvement to calendar performance as a result. We will monitor this to ensure there is no further impact and confirm as soon as possible that the underlying problem is fully resolved. <br /><br />Thank you for your patience while we work through this.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:16</var> PDT</small><br><strong>Investigating</strong> - Customers may experience errors and delays with Notion Calendar at present.<br /><br />Our team is investigating the issue and will share updates as soon as possible as we work to resolve this problem.</p>tag:status.notion.so,2005:Incident/200621322024-02-23T16:52:27-08:002024-02-23T16:52:27-08:00Some template duplication may fail<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:52</var> PST</small><br><strong>Resolved</strong> - Our engineering team identified the issue and released a fix to resolve it.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:42</var> PST</small><br><strong>Investigating</strong> - Customers may experience an error when duplicating some templates.<br />Our team is investigating the root cause now and we will share updates as soon as possible.</p>tag:status.notion.so,2005:Incident/199932712024-02-15T09:30:36-08:002024-02-15T09:37:51-08:00Errors updating Notion subscription<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:30</var> PST</small><br><strong>Resolved</strong> - On February 15th 2023 between 01:39 PST - 08:43 PST, Notion was experiencing an issue with subscription updates, which may have resulted in errors when changing billing plans.<br /><br />Our engineering team identified the issue and increased capacity to this service to prevent errors, and this is now working as normal. We appreciate your patience and will work to prevent similar errors in future.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:52</var> PST</small><br><strong>Investigating</strong> - Customers may experience an error when attempting to change their Notion subscription.<br />Our team is investigating the root cause now and we will share updates as soon as possible.</p>tag:status.notion.so,2005:Incident/199707592024-02-12T15:34:06-08:002024-02-12T15:56:38-08:00Notion app experienced a brief outage due to a deployment that didn't function as expected<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>15:34</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.notion.so,2005:Incident/199213792024-02-06T09:58:31-08:002024-02-06T09:58:31-08:00Database Automations failing<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:58</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:16</var> PST</small><br><strong>Update</strong> - We are working hard to resolve the issue for you. Thank you for your continuous patience.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> PST</small><br><strong>Update</strong> - We are still working on fixing the issue and appreciate your patience.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>05:05</var> PST</small><br><strong>Identified</strong> - We are experiencing an issue with the Notion's database automations service that cause automation actions to fail or experience delays. Our engineers have identified this & are working on a fix.</p>tag:status.notion.so,2005:Incident/199171202024-02-05T16:32:44-08:002024-02-05T16:32:44-08:00A number of South Korean users inadvertently banned from using vital APIs in Notion, potentially affecting some functionalities within the app.<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:32</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:03</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:02</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.notion.so,2005:Incident/199124222024-02-05T06:56:59-08:002024-02-05T06:56:59-08:00Database Automation Failures<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>06:56</var> PST</small><br><strong>Resolved</strong> - Between 3:00 UTC - 14:22 UTC, some users may have experienced database automation failures or delays in actions being triggered.<br /><br />This is now resolved, and the affected automations have completed. Database automation services are now running as normal. <br /><br />Thank you for your patience while we worked through this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>05:30</var> PST</small><br><strong>Monitoring</strong> - Notion's database automation service began experiencing problems at approximately 3 AM UTC today, which caused a number of automation actions to fail or experience delays. <br /><br />Our engineers have identified a fix, and are now retrying automations that failed to trigger during this period. <br /><br />We will continue to monitor the situation and share an update when this is fully resolved.</p>tag:status.notion.so,2005:Incident/198957842024-02-02T14:45:22-08:002024-02-03T09:15:40-08:00Joining or creating a workspace from sidebar is broken<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:45</var> PST</small><br><strong>Resolved</strong> - As of 2:44 PM PT, this incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> PST</small><br><strong>Monitoring</strong> - As of 11:44 AM PT, a fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:42</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:42</var> PST</small><br><strong>Update</strong> - Users cannot join and create a workspace from their sidebar. In addition, users may experience increased latency across search, viewing and editing content, and syncing content.<br /><br />We are actively investigating these issues and will follow up here with an update.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:36</var> PST</small><br><strong>Investigating</strong> - Currently, the "Join or create a workspace" button from the workspace sidebar is broken.<br /><br />We are actively investigating the issue and will follow up here with an update.</p>tag:status.notion.so,2005:Incident/198783762024-01-31T15:01:16-08:002024-01-31T15:01:16-08:00Search API endpoint is down<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:01</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:00</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:41</var> PST</small><br><strong>Identified</strong> - We identified the root cause and are preparing a hotfix.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:05</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:05</var> PST</small><br><strong>Investigating</strong> - As of 12:35 AM PT the /search endpoint (https://api.notion.com/v1/search) has been down. <br /><br />We are currently investigating the issue and will share an update once the issue has been identified.</p>tag:status.notion.so,2005:Incident/197133272024-01-15T11:19:20-08:002024-01-15T11:19:20-08:00Degraded behavior when moving pages in bulk<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:19</var> PST</small><br><strong>Resolved</strong> - We've pushed a fix for this issue now and users can move pages in bulk again without errors. We apologize for the earlier disruption and thank you for bearing with us through this. <br /><br />Please open Notion and press Cmd/Ctrl + Shift + R to reload the latest changes before trying to move pages again.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>10:24</var> PST</small><br><strong>Identified</strong> - Our team has identified the cause of problems when moving pages in bulk across Notion databases and is working on a fix. We will share further updates as soon as the problem is resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Investigating</strong> - Users may be experiencing degraded behavior when moving pages in bulk across Notion databases. We are investigating this issue and will share an update as soon as possible.</p>tag:status.notion.so,2005:Incident/196846752024-01-11T22:56:42-08:002024-01-11T22:56:42-08:00Issue with MFA Login<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:56</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>20:52</var> PST</small><br><strong>Identified</strong> - We are experiencing issues with MFA login method. The team has identified the cause and is working on the fix.</p>tag:status.notion.so,2005:Incident/196168552024-01-04T18:06:40-08:002024-01-04T18:06:40-08:00Database Performance Issues<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. <br /><br />Time of incident was approximately from 5pm PDT - 6pm PDT.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:32</var> PST</small><br><strong>Investigating</strong> - We are experiencing latency issues with our collections service, so users may experience issues loading databases. <br /><br />We're actively looking into this, and we'll provide updates when we get more information.</p>tag:status.notion.so,2005:Incident/195428142023-12-27T08:41:14-08:002023-12-27T08:41:14-08:00Degenerated iOS mobile App Performance<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>08:41</var> PST</small><br><strong>Resolved</strong> - The issue was resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>07:20</var> PST</small><br><strong>Identified</strong> - We have identified the issue & are implementing a fix.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>05:30</var> PST</small><br><strong>Investigating</strong> - Some users are receiving an error when trying to re-enter the Notion App on an iOS mobile device after having opened a different App in the meantime. We are actively looking into this.</p>tag:status.notion.so,2005:Incident/193898942023-12-09T19:56:56-08:002023-12-09T19:58:16-08:00High Latency Errors<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>19:56</var> PST</small><br><strong>Resolved</strong> - Between 6:45 PST - 7:30 PST, users may have encountered errors while saving their changes. This issue has now been resolved.</p>tag:status.notion.so,2005:Incident/193382122023-12-05T13:22:51-08:002023-12-05T13:22:51-08:00SSO Log-In Issues for Windows<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:22</var> PST</small><br><strong>Resolved</strong> - The team will be investigating this incident as bug.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:16</var> PST</small><br><strong>Monitoring</strong> - The incident has been identified as a bug and the team is actively monitoring reports and the issue</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue where Notion users are unable to log-in via SSO on the Windows Desktop App</p>tag:status.notion.so,2005:Incident/192639842023-12-01T03:30:54-08:002023-12-01T09:37:17-08:00Login code delay<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>03:30</var> PST</small><br><strong>Resolved</strong> - Between 3:30 AM - 5:50 AM PST, some users experienced delays with their sign up and login code emails sending.<br /><br />This issue was resolved at 5:50 AM PST. All sign up and login code emails should be delivered as expected.</p>tag:status.notion.so,2005:Incident/191914222023-11-21T18:00:20-08:002023-11-21T18:00:20-08:00Notion AI is down<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Resolved</strong> - This is resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:50</var> PST</small><br><strong>Update</strong> - Provider calls are more stable. We are monitoring our provider.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:43</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:42</var> PST</small><br><strong>Identified</strong> - Notion AI is partially not working as one of our service providers is down</p>tag:status.notion.so,2005:Incident/191553152023-11-17T16:04:17-08:002023-11-17T16:04:17-08:00Issue affecting template duplication<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:04</var> PST</small><br><strong>Resolved</strong> - Our team has now resolved the issue preventing template duplication, and this is working as normal again. We appreciate your patience while we worked through this issue.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>14:05</var> PST</small><br><strong>Identified</strong> - We are experiencing an issue with duplicating published templates and our team is actively working on a fix.</p>tag:status.notion.so,2005:Incident/191448832023-11-16T19:11:59-08:002023-11-16T19:11:59-08:00Notion AI is down<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>19:11</var> PST</small><br><strong>Resolved</strong> - The incident has been resolved. Time of resolution Nov 16 2023 6:46PM PST</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>19:09</var> PST</small><br><strong>Identified</strong> - Notion AI is down. We are working with them on a fix. Time - Nov 16 2023 6:11PM PST</p>tag:status.notion.so,2005:Incident/190579402023-11-08T07:28:28-08:002023-11-08T07:58:24-08:00Notion AI is down<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:28</var> PST</small><br><strong>Resolved</strong> - The incident has been resolved. Time of resolution Nov 8 2023 7:28AM PST</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:28</var> PST</small><br><strong>Monitoring</strong> - Our AI provider has implemented a fix and we are seeing Notion AI recover gradually since 7:28AM PST. We are currently monitoring the situation.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:57</var> PST</small><br><strong>Update</strong> - The issue has been identified now and a fix is being worked on for this issue.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:29</var> PST</small><br><strong>Identified</strong> - One of our AI providers is down. We are working with them on a fix.</p>tag:status.notion.so,2005:Incident/188302152023-10-17T11:59:19-07:002023-10-17T11:59:19-07:00Notion is experiencing service degradation related to notifications<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:59</var> PDT</small><br><strong>Resolved</strong> - Notification health should be back to normal. Engineering will continue to monitor system health.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:40</var> PDT</small><br><strong>Investigating</strong> - We are experiencing service degradation related to notifications. Notifications may be delayed, and notification badge counts may not be accurate.</p>tag:status.notion.so,2005:Incident/187683642023-10-12T11:14:45-07:002023-10-12T11:25:50-07:00Notion is experiencing an issue with SAML SSO login<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:14</var> PDT</small><br><strong>Resolved</strong> - Users were unable to log in using the Notion mobile and desktop apps to enterprise workspaces requiring SAML SSO login. This issue is resolved now.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Update</strong> - We are experiencing an issue with SAML SSO login in the Notion mobile and desktop apps, and we are investigating the cause.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:05</var> PDT</small><br><strong>Investigating</strong> - We are experiencing an issue with SAML SSO and we are investigating the cause.</p>tag:status.notion.so,2005:Incident/186897002023-10-04T10:52:33-07:002023-10-04T10:52:33-07:00Notion is experiencing degraded performance<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:52</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved. Notion app and API performance is back to Normal.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Monitoring</strong> - We've rolling out a fix and will continue monitoring.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:04</var> PDT</small><br><strong>Identified</strong> - We have implemented a fix and rolling out.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:32</var> PDT</small><br><strong>Investigating</strong> - We are experiencing some performance degradation and are investigating the cause.</p>